Wht robot dom inc respects and values your privacy. This policy is intended to explain how we collect, use, store and protect your personal information and technical data.
- Scope of information collection
The information we collect includes:
1.1 Information collected during website visits
Information provided proactively: such as name, email address, company information, etc. filled in when submitting an inquiry form or applying for a trial.
Automatically collected information: IP address, browser type, access time, page dwell time, access source, etc., implemented through Cookies and analysis tools (such as Google Analytics).
1.2 Information that may be collected during product/platform use
Account and identity information: email address, API key, project name, etc. at registration (applicable to SDK/cloud service platform)
Device and development environment information: including technical data such as operating system type, development interface call, log file, etc.
Runtime feedback (optional): anonymous logs and crash reports for debugging and performance improvement, collected only with user permission
We will not access or collect data on the robot hardware you are connected to unless you authorize the remote diagnostic support function to be enabled.
- How we use information
We collect data for:
Providing you with technical support and service updates
Analyzing product usage behavior to optimize the development experience
Improving website content and user access processes
Sending you important service-related notifications (such as updates, maintenance, and vulnerability announcements)
Meeting legal compliance requirements (such as export controls or industry security certifications) - Storage and protection of information
We use encrypted storage and access control measures to ensure the confidentiality and integrity of your data
All servers are hosted in protected data centers (such as AWS or Azure) and communicate via SSL/TLS encryption
Developer project data is only accessible to you or authorized team members, and we will not actively view or modify user project content - Sharing and disclosure of information
We will not sell your information or share it with third parties without your consent. We only disclose data in the following circumstances:
With your authorization, for API integration or third-party plug-in support
Compliance disclosure under legal requirements or regulatory investigations
Data transfer under appropriate confidentiality agreements during corporate reorganizations, mergers and acquisitions, and asset transfers - Children’s privacy protection
Our website and services are not intended for children under the age of 13, and we do not intentionally collect their personal information. If you find relevant content, please contact us immediately to delete it. - Your rights
You have the right to:
Request access, correction or deletion of your data held by us
Unsubscribe from our communication emails
Close your account and permanently delete project data (applicable to development platform users)
Please submit relevant requests through the contact information at the end of the article, and we will process it within a reasonable time. - Third-party services and links
Our website or development documents may contain links to other platforms (such as GitHub, API documentation, payment processing services, etc.). Please note that these platforms have independent privacy policies and we are not responsible for their actions. - Policy updates
We may update this privacy policy periodically to reflect changes in products, services or legal environment. After the update, we will post a notice on the homepage of the website and the user dashboard. It is recommended that you check it regularly. - Contact Us
If you have any questions, data requests or complaints about this Privacy Policy, please contact us as follows:
Company Name:
Wht robot dom inc
Company Address:
633 N Springfield St, Virden, IL, 62690
Email:
[email protected]